I waited more than seven months ,yes 7 months for ...

I waited more than seven months ,yes 7 months for the IRAQI passport to be renewed ,then I went to get it they said we cannot give the passport as our system doesn't work I. came from outside London ,I paid a lot of money for transport ,the consulate needs big change by the embassy when you call them takes ages to reply you and even they not have an email address ,their phone voice mail is full since many years till now ,terrible and worst experience .