Andrew Affel

Review of PEP BOYS AUTO PARTS

The Service mechanics and service department at th...

The Service mechanics and service department at this Pep Boys are sub par. I have taken my other cars to be serviced at other pep boys and never had any problems. I took my car in about a month and a half ago and spoke to the service manager when I dropped my car off. I said verbatim, "I want you to replace the starter, the starter wires and the battery terminals on this car" Its a dodge durango, the starter is not even hard to reach. I get a call the next day from a different service manager who informs me my car is fine, they replaced the battery terminals, and they started it right up so its ok. I start to explain again what I want he quickly gets off the phone and says the service mechanic will call me back. The Service mechanic calls me back and says the problem was loose connections on the battery and he replaced those blah blah blah, he's saving me some money and its all done. The battery terminals on top of the car can be reached with the hood open, the parts cost 5 dollars, I was charged 120 dollars. I am right now as we speak doing the work on the starter myself, because the starter is worn out and needs to be replaced. I am very frustrated with Pep Boys because of their inability to listen to what I had to say and do the work I asked for. I don't want to replace the starter and had taken it in for service because I have a hand injury that is being aggravated by doing all this fine motor work. This Pep Boys Service station is sub par, take your car someone else. If you still take it here expect a week of delays and arguments to get what you need.