The mess at Christmas Eve dinner was enormous,

The mess at Christmas Eve dinner was enormous,
coming down at 9:15 p.m. and everything was complete, they had us waiting for an hour in the cafeteria (paying 4 for each beer) they didn't even take my first and last name to come and call me or to have a waiting list order . We were 3 people and people passed in front of us even if they had arrived later, because there were two people and for them there was space, whether they were staying at the hotel or not.
They did not have any details due to the delay, the other diners were brought neulas and nougats, not us.
Very unhappy in this regard.
Although the dinner was complete and very rich and the service of the waiters very correct, but after an hour of delay it did not taste good.
The pillows are very low.
Paid parking 20 per night (you cannot park anywhere, everything is blue zone)
The hotel's spa is not included in the price ( 7), they could put it since you pay 4 * services and in the hotel next door ROC BLANC is included in the price and has the same characteristics.
It was also very bad from the hotel how and how I made the reservation, after 10 minutes I found another offer that interested me more since the rooms were separated, so I sent them an email sending them the screenshot with the new offer and telling them that I was paying them the difference so they could put me in separate rooms to which they told me that my reservation was not subject to any change, without any further explanation, or any alternative.
Very bad!