Mindy Greene

Review of Terrible's Hotel and Casino

Everyother year we take our large extened family t...

Everyother year we take our large extened family to Disneyland and this seams to be a good 1/2 way stopping point in driving that way so we have stayed here for at least 10 years. As far as the rooms are concerned they are OK for 1 night. Unfortunately this year will be the last year we stay here. I am a mother or 4 children. Ranging from 13 down to 2. At our stay this last week they had brought in some cars from popular movies and had them on the showroom floor next to the new Dennys restaurant inside. My 13 year old was super excited about the Fast and Furious car and wanted his picture by it. So I was taking his picture and my sweet 2 year old was drawn in by the slot machines. I know children aren't allowed and would never want them on the gambling floor but he loved the lights and sounds so he climbed onto a chair. When I finished taking the picture I looked down to find he was gone and so I looked around and seen him sitting at the slot machine in the chair with 3 casino workers around him. I walked over and apologized for him being there and the floor manager started to yell at me in front of all my family telling me what a terrible mother I am and how irresponsible I was. I apologized a second time and he continued to yell and scream at me. So I turned to him and said we are guests in your hotel you can be kind and walked away. This in my opinion was completely unprofessional and worthy of losing his job. For the quality of the rooms, cost to stay and now customer service. I will be taking my family elsewhere and supporting other establishments that know how to treat their patrons.