BAD experience.. and honestly We been in a lot of ...

BAD experience.. and honestly We been in a lot of places before without having to go to so many uncomfortable situations in such a small time-frame. We arrived like 4 hours earlier to our check in because we were traveling from CT. The lady at the desk told us that would work it out to text or call us in the following hour, it never happened. We decided to go to a tour in the mean time. That was ''ok''. Then we finally were able to do the check-in after doing a looong line with our asleep toddler in arms. Well, made it to the room which we overpaid to get a whirlpool and nice view. The tub was DISGUSTING!! Weirdly slippery and right after we opened, lots of black things and hair all over the place. It was just nasty. After cleaning it by ourselves, we were able to entertain our son in it. The view was nice, but the window was opaque and dirty. Honestly, none of that can be compared with the uncomfortable situation we went into the next morning at the breakfast salon. WE FELT PROFILED! They did not wanted to sit us were we requested, with the excuse that the area was already closed, and not even 15 minutes later the same girl was sitting a another family on that spot that we requested!!! I really felt bad for that.. We let one of their waiters to know about it and she called the manager for us. She told us that was going to give us a discount out of the card even when we were already checked-out from the hotel. That never happened. Very bad experience in overall. The only good thing was the opaqued view, it would be better again, if it was clean and they didn't over charged us for it. NEVER again.