Parking

Parking
I parked in the hotel parking.
When inside the clerk is hiding the parking amount from me.
Says "it will be charged to your room".
When I pressed she said $49/night.
$49 when most of the parking area is empty!
I went out to find parking for $10.

Glass top for table surfaces are moveable and DANGEROUS
This glass that they put on the tables has sharp edges and corners.
It can be very dangerous especially for children.
My toddler hurt herself because the glass surface on tables is not fixed in place.
I hit my elbow on the night table while sleeping and woke up from the pain.

Shower
The hot and cold do not mix!
It's either too hot or too cold.

TV didn't work
The channels came and went with message "weak signal"

We saw mouse in lobby
Disgusting.

Spider webs outside our room window with big spider in it
Again, disgusting.

Condition of the room
All this happened in what they call the "deluxe" suite.
We paid extra to get deluxe suite and expected a great experience.
This was a comparable experience to possibly a 2.5 star motel.

All this can be expected from a 2 or 3 star hotel but not from a name like Hilton.

Our friends stayed in the Marriot on Niagara and they had a much better experience.
So "pandemic" is not an excuse for poor service state of things.
It is better to shut down then operate in this way.