JISUN KIM

Review of Star Hotel Metropole

I stayed the hotel 4nights with my son a few days ...

I stayed the hotel 4nights with my son a few days ago. On the third evening, suddenly one man opened the door of my room without pressing the bell. I was very embarrassed and shouted, and he ran away.
I complained it to the front desk. One person on the desk said that one staff visited due to technical problems and he didn't know the room was occupied.
I complained strongly how this happened in the hotel. The person on the front desk told me that the staff could make a mistake as a human being and all human being can make a mistake.
Just to understand humanly...
Without apologizing, the hotel told me to understand it as natural.
I believe it s not natural. The security and privacy should be secured. But it was not. My son and I got afraid and nervous during the rest of the stay, without getting any word of apologie.