Dr Jack Silvestre

Review of Hilton Pasadena

Angry, Stressed out employees.

Angry, Stressed out employees.

I was checked in by two Asian women who did not smile and did not greet me. They were very "testy" during the check-in process.
I asked about the parking situation. The older Asian receptionist just said "$21, $23". NO smile. Just stiffly said the price.
Then, took my credit card info and gave me back my card.

Then, when I was lounging in the cafeteria, I asked one of the servers if there is a way to get "coffee". The server just said "I'm just setting up!". He didn't even acknowledge the question or tried to find out what I needed.

I don't know if the problem is that the employees get treated badly by the company, which they resent and take it out on the customers. Or the problem is that most of the employees here are either Asians and Hispanic, who don't have good command of the language. Because they are definitely "defensive" with any interactions or requests by the customers.

Nice hotel, comfortable beds. But terrible service.

I received far superior treatment from a Motel 6.