Allison Morrissey

Review of Osprey Hotel & Spa

Had a package deal of some treatments & afternoon ...

Had a package deal of some treatments & afternoon tea. The treatments were lovely and therapists were friendly & professional. However the whole experience was let down by the customer service during the afternoon tea. It appeared no one knew how to make a latte as we had to wait 25 minutes for that & it arrived burned and we then had to wait over 40 minutes for our food. With barely a word of apology and offered a free coffee to make up for it we were bitterly disappointed with final portion of the package. The F&B manager on duty did not seem on top of his service or able to manage his team. He missed the point of our complaint which served to frustrate further.