Review of Al Areen Palace & Spa

4 years ago

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Pigeons & Flies Resort!

This is my second visit to Al-Areen Palace and unfortunately things are changing here to the worse.

My wife and I were inappropriately treated at the reception. The lady retrieved the wrong guest name and got so upset when we told her that was the wrong name.

We booked the desert villa with a pool and there it was the same old same old. The furniture is the same the wallpaper is falling out electric sockets are falling out too. IF YOU HAVE KIDS BE EXTREMELY CAUTIOUS

It seemed that they are trying to fix the pigeons problem all over the resort. They have installed tiny spikes on walls which seems to be not working very well. The private swimming pool at the end of the day gets filled with filth and feathers from pigeons trying to drink. And you don t need to request a wakeup call here the pigeons will do that for you at sunrise because they are nesting all around your villas and on the roof.

The new epidemic which I noticed immediately after I entered the villa, was the flies. It seems that they are trying fight with plug-ins which are used to encounter flies and mosquitoes, but it is not working. Once we settled, the whole place was buzzing with flies which I suspect had something to do with the pigeons wastes.
There was three of these plug-ins in the villa and it works by heating a liquid which evaporate and kill flies or mosquitoes, in the contrary it was making us feel dizzy. Again if you have kids be extra careful because it s not healthy.

We ordered food from the infotainment system to dine-in, but unfortunately that wasn t working, and I had to call and repeat the order again. The food was not as good as we expected, we had the mixed grill and some pieces were burnt out and the chicken burger which was okay.

The next day we called the reception to either find a solution for the flies or change the villa when went to have breakfast, came back the rooms was just cleaned but nothing changed for the flies.
The breakfast was not good either. No wonder that it was the same restaurant where we ordered the dinner. The Rimal restaurant was buzzing with flies too.

I tried to reach out to management when checking out but all I got was head of reception who tried nicely to apologize and promised me that next time it will be a better stay. Unfortunately, that will not happen and I won t risk coming here again.

Basically, no value for your money here.