Tim Ramey

Review of Gather Technologies

We used Gather to manage our contracting for our w...

We used Gather to manage our contracting for our wedding and event facility for about 10 months out of a one year contract. We specifically gave them notice of cancellation well before their renewal date as we felt the program was buggy and glitchy. Twice they have charged the CC on file for a renewal even though we cancelled. AMEX is disputing the charge.

Regarding our disappointment with Gather I would point to the following all of which I have reflected to support people and none of which have been acted on:

Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral 1 is not hyperlinked and I have to search for the new signed contract.

It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the onsite contact but that is not a default email recipient.

Your proposals are not properly itemized and clients do not seem to notice that I have attached a BEO which is not a term I could define for you. I cited as examples of proposals where the client thought we got the price wrong but they don t see the $500 security deposit because it is not itemized in the proposal.

It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info