Absolute disgraced with there customer service and...

Absolute disgraced with there customer service and communications they are a shamble please do not order from this company!! I ordered before Christmas didn t receive my order until end of January, so I then cancelled my order and bought from elsewhere and they granted me a full refund and now 4 weeks later they send me another invoice asking me to pay for another item of clothing. I honestly think this is a scam !!