After many many years of Dealing with this company...

After many many years of Dealing with this company its clear that the quality and service has come to an end, Perhaps Monica Lacayo needs to get more involved in her company as the customer service has degraded to the point that I will no longer recommend Eikon Device let alone deal with it. I am pulling all 3 of my shops from their business. At the time of ordering, It was made clear that the shipment would have thermal packs to ensure the quality of the product would be maintained. Eikon then sent the order without heat packs and having them received the order frozen. I will be no longer using any brands that Eikon deals with as these companies are standing by a company that has no core values for its customers. Ask yourself if you will be next for a bad experience before dealing with Eikon. There is no disclaimer in the warranty regarding Ink so I guess they make warranty information up as the go.