I could never get a hold of anybody in management....

I could never get a hold of anybody in management. Everything is handled by entry level phone operators. They do not pay their subcontracted transportation providers reasonable mileage rates, especially in California! The company I ran couldn't afford workers comp insurance for our drivers, yet One Call Care gouges the insurance providers. Very bad business model. I told the contracts supervisor she is worse than a government worker! If given the opportunity I would examine and reengineer most of their processes pertaining to transportation and accounting, and recommend which employees need to be replaced.