UPDATE!!!!!

UPDATE!!!!!

Ok, now that they have changed their credit card to Mastercard they've completely messed up all of our payments!!!!! They said the new cards were coming after June 16th mine came July 15th. They said not to worry if the payments didn't go in in your scheduled due date as no late charges would be applied. Wrong they assessed a late fee (they did remove it after they reviewed the recorded call I had made regarding where and how to make my new payment and I STILL haven't recieved a current bill so how do I set up my payments?) what a comedy of errors!!!!! I'm DONE with Bean's. Poor customer service, poor roll out of their new credit card and just horrible misleading customer service. END UPDATE

Had to change my 5 star review to a 1 star review (and I'm being generous) been shopping there for nearly 40 years. But the other day I went in to buy a new pair of sneakers to replace my old Nike Sneakers. I have to say the staff member didn't seem enthused to help me. I found a pair that I liked but they were the display ones. I asked if there was a discount because they were displays (they have offered one in the past) then asked if they offered a Veterans Discount yet. He seemed a bit miffed, not too helpful and eager to help the nonexistent customers who weren't in the shoe area. Well I think it's time to let my Bean's Credit Card rest for a while, a long while at that. I know that they've made some changes to their return policy (which I have no I problem with since I returned only one product in 4 decades, and bought the newer version the same day) here's my advice to L.L Bean's: you want to stop unwarranted returns, good idea, you don't want to stop happy customers from returning, bad idea. I'm sure I'll cool down in a year or two, till then you're off my shopping and Christmas Shopping radar.