I bought a suit at this store. It fitted almost pe...

I bought a suit at this store. It fitted almost perfectly, except for the trousers pockets that stuck out. They told me they could fix it, it would take no more than 2 weeks, but they have to charge me for the alterations. Three weeks later no news. I get them on the phone -which they pick up occasionally- but they can't find my suit. I come to the store, they look for it for half an hour, then tell me that there is no point in me waiting and that they will call me when they find it. I leave, they call me 10 minutes later: they found it, great. I come back, try it on, and the pockets look exactly the same as before. One salesman tells me maybe they forgot to do the alterations. Another tells me that they may have altered it the wrong way. They decide that something definitely has been done, although they are not sure what. At that point I give up and take the suit as it is. At no point did they offer to refund me for the alterations that may or may not have been done. They did offer to deliver the suit at my place when they thought it was lost, they were always polite and friendly, but the end result is that it took a long time to get a suit that I will have to take to a proper tailor.

My personal feeling about Hackett: a brand with elegant salesmen and fancy decorated store, that manages to pass as an old, luxury, Savile Row style shop... as long as they're just selling their ready-made shirts and ties. Anything else is out of their league, they will fall short of expectations and you will feel like you're buying a suit from Topman at 3 times the price.