My wife and I were about to have dinner on our bal...

My wife and I were about to have dinner on our balcony but we waited almost two hours for guest services to bring us a set of silverware and wine glasses. We sat around waiting to eat our dinner and guest services had zero sense of urgency. I had to call them 4 times asking if someone was on the way and all I was told was, I m sorry, let me find out. After waiting almost two hours, someone finally showed up and all he said was i m sorry. It made no sense why you would treat your guests this way. I ve never had such a poor customer service. Besides guest services ruining our evening and wasting our time, the beach is nice here and the location is great. As for guest services, we were extremely disappointed.