Kevin Serillo

Review of Trump Soho Hotel

Service was terrible. I was told that it was busy...

Service was terrible. I was told that it was busy because it was a holiday weekend. In my opinion, that does not excuse an iron taking an hour and a half to get to your room, or breakfast taking an hour and a half. If you cant handle the volume and need to sacrifice service becuase of it, simply dont overbook what you are capable of handling. Additionally, the menu prices in the room are not the same prices that they attempt to charge you upon delivery, so beware of this deceptive practice, and always double check. Simply put - 5 star price with a 1 star rating from me. I do not mind paying for quality service - in fact, i thoroughly enjoy it. This, however, was not quality service to say the least.