A lot of people mention good things about Sefcu mo...

A lot of people mention good things about Sefcu mortgage lending services so I decided to give them a shot.

I recently acquired about obtaining a mortgage for a home and to figure out information about any first time home buyer programs.

I was put in contact with Elaine Dickinson, she instructed me to find a house and get a closing date setup first before giving out more information about first time home buyer grants. She did mention that grant money is available in August first come first serve.

I went through the pre-approval process, I got approved, then the next day or two I found a house and placed an offer trying to meet the deadline for the August grant.

The seller accepted my offer but a couple days later I ran into a little problem then reached out to Elaine for further assistance.

I left a voicemail message and sent over an email and got no response even though her bio on SEFCU page states that she's available after hours for our assistance if needed. I never called her after hours I called during normal business hours and still got no response so I can only imagine I probably wouldn't have gotten a response after hours.

Fast-forward to today I gave her a call to check up on those emails I sent and to get some other information from her but she was extremely rude!

I was trying to explain to her what was going on and she keep over talking me I couldn't even finish what I was saying smh..

I was already frustrated to begin with because of what's going on but I work in a professional world where I'm trained to be calm at all times but with her over talkin me it was really driving me crazy but yet I treated her professionally.

Before I could get all of my questions answered she hung up on me. Professionalism and customer service goes a long way.

I strongly recommend that she be retrained in both areas!!!

I was not treated with respect and for that reason along with her not answering my questions
I am now looking for mortgage services elsewhere..