Sad experience, arrived with a recall letter to ge...

Sad experience, arrived with a recall letter to get airbags replace. The attendant at the service department said to leave my car for a day. After being clear that I cant just leave my car, no solution was suggested. A supervisor listen in on what was going on and demanded I leave my car and use their loaner car. Turns out no loaner was available that day, then a rental car was offered to me at no cost. After being poorly directed to the rental car place across the street. Rental company needs a deposit. Never got a rental car, my airbags never got changed, I asked for my car back and since the supervisor was not around, service attendant just let me go with defective air bags, and left this place un happy. My car is parked until I can take it to another Toyota dealer to get this service done since my local dealer service department is no good.