Went in today to have my van checked for an engine...

Went in today to have my van checked for an engine tick. My last oil change was done un August 2020 and around 10000 km. The book states 1 year 16000 km max in-between oil changes. They charged me a diagnostic fee for a warranty check on the van. The service manager was rude and not properly informed. He told me every 3 months is what you have to do even though the manual said completely different. And the service tec lied on the paper work stating I told him it was over a year when I said it was last year 2020 in the fall the actual date was August 4th 2020 at 145 pm. So very unprofessional its only a 40.49$ charge but it's the principle. This is being sent to Chrysler Canada also with the invoice. For the Vin on the oil change they used my plate number as they were doing very little contact with covid I have my previous registration showing that plate belongs to this vehicle

They messaged me at 615 in the morning asking me to take down my review. Very professional added the pictures if the message