Danielle Powell

Review of Quality Hotel, Dudley

We had our wedding reception at the hotel recently...

We had our wedding reception at the hotel recently. Where we had a number of problems. the red welcome carpet was too long and rolled under at one side, which caused several guests to fall. I had requested that our wedding cake was cut up and put into the food room for guests. The staff took it upon themselves to throw over half of my cake in the bin at the end of the night and not save it like i had requested. A glass cake stand was used and lost. The stand was my great grandmothers. The staff never cleaned any tables all night resulting in a number of my wedding guest complaining to bar staff that there was no room for them to put their drinks, in which the responce was we dont have enough staff to clean any plates away. Staff also instructed my DJ that he needed to finish a hour earlier then agreed. After writing an email to Express my upset over these matters all I got from the manager was a sorry. sorry is no means of compensation for the tarnished memories of our day or satisfactory considering the amount money we paid them. future brides be wary