Over the weekend, my sunroof failed to shut proper...

Over the weekend, my sunroof failed to shut properly on my way to the car wash! Needless to say, I didn't get my car washed as planned. Calling first thing Monday morning, the scheduler managed to squeeze me in with my Service Consultant, Matt Kurtz that same morning . Upon arriving, I was greeted by the scheduler and was escorted to the service area where Matt has his booth. Not only were they able to fix my sunroof, but also did some factory scheduled work to the vehicle, plus, Matt managed to find me a loaner even though i was initially told at the time of scheduling that all the loaners were already spoken for.
As usual, Matt ALWAYS gives me exemplary service no matter the reason i show up, whether it be scheduled, or I just drop by unannounced with a minor problem or question!