Do not stay here, or if you've already booked- can...

Do not stay here, or if you've already booked- cancel while you still can.

Understandably the main reason to stay at this hotel during the autumn season is the incredible views of the fall foliage. We booked a Ridgeline room, which in photos advertised online still shows a great amount of the mountain. When we entered our room on the 2nd floor, we had zero views of the mountain itself- we were looking at a tree. The room itself is at best worth half the cost they charge, it's all about the location and VIEW!

We went straight to the front desk to express our concern and that we were displeased, but they offered no solution. Due to their COVID cleaning policy, once you've stepped into a room they cannot move you. But how would I know they stuck me with a view of a tree and no mountain, until I stepped foot in the room?