Marge Teilhaber

Review of SpotHero

Used SpotHero a few times and love seeing how much...

Used SpotHero a few times and love seeing how much I save. (One never knows until you're at the garage; each time it was at least 10 bucks.) Then last week I reserved a spot for work in downtown NYC. First I pulled into an unmarked garage hoping it was 30 Park Place thinking it looked like the picture shown on the app but alas it was not 30 (it was 54 Park Place). Took almost half hour to leave because every time I started up the one-way ramp, a car had entered the garage.

Finally get the hell out and go L on Park Place and needed to cross over Church Street to get to 30 Park Place but the street was closed off due to construction. I knew SpotHero would refund the $24.

I used Waze to find the closest garage to my work location. Cost $51!!
At the end of the day I called SpotHero to start the refund process. Justin was sooooo nice. After emailing my receipt for $51 not only did they refund the $24 but they matched the price of where I ended up and gave me a SpotHero credit of $27!! That is UNBELIEVABLE CUSTOMER SERVICE!! So I ended up spending a grand total of 24 bucks to park that day even though the street closure prevented me from getting to my reserved garage. I will sing the praises of SpotHero every chance I get!!