I loved the ambiance and the details of this hotel...

I loved the ambiance and the details of this hotel. It was so cute and it smelled of cinnamon and nutmeg throughout. We watched ET on the outdoor family screening with popcorn and blankets! The only issue we had was when we were checking out my mom asked if she could buy the bathrobe. The guy at the counter must have been new and still needs a little training. He obviously had no idea how to help us because as he said there was no sku attached to the bathrobe so he didn t know how to ring us up. We asked to speak with the manager and he said that his manager was on break. We had just spent over $300 in the gift shop on presents for everyone in the family and the bathrobe was not the same one in the store that is in the hotel. We offered to pay the $250 fee that we would be charged if we had broken or stolen something from the room and the guy at the front desk literally grabbed the robe out of my mothers hands and said he absolutely could not help us! Besides that the hotel was lovely and the little touches were fabulous. It s just such a shame to have such a nice experience be marred by customer service ineptitude.