Debbie Sinclair

Review of Royal Cracovia

We were at the bar last night, Saturday, and was...

We were at the bar last night, Saturday, and was very disappointed with the bar staff. We ordered 2 bottles of wine, but weren't given the bottles. We waited 15 min or so to get another glass. One bartender was surprised we weren't given our bottles. When we were finally attended to, there wasn't even a glass left in our bottle and not much in the other. We have no idea what the bartenders were doing and they looked blankly at us. Certainly not the way to handle a bottle of wine. Another friend waited a half hour to settle her bar tab. The bartender finally took her card, put it down and started serving drinks to others. Bartenders would take an empty beer glass and not even ask if we wanted a refill. Thankfully we found a fabulous waitress, Karen, and she took care if us like we expected including leaving the bottle of wine with us. Though out the night I heard many complaints of bad service at the bar. This was my first time here and your bartenders were incompetent. I certainly hope you address these issues