Appleton Campbell just did a complicated 2-day gas...

Appleton Campbell just did a complicated 2-day gas furnace/AC unit installation attached our home. It was, probably, the most professional and well-handled vendor experience I have ever had, particularly with some complications that occurred due to things found after the old system was removed. From the sales process to the pre-project staff to the office staff who alerted me each time the crew was heading to my home, to the on-site crew of Mike W., Danny R. and Jake A., the experience was A+. Even when the one issue was presented, they came up with a solution and I remained confident they would. They were extremely clean and neat, during and after they were done. I did getting three bids for this and they were slightly higher than the others, but I felt more comfortable and frankly, I believe I got my moneys worth as they also had to fabricate and redo a complicated return and vent line, and they also moved the gas line, refrigerant line and other conduits/poles/switches to a more convenient area than with my prior (similar but older) system. In short, I felt like the value was there. They also included a Home Savings Agreement for one year and left me with a consolidated notebook of all relevant documents. Cheapest is not always better, and with all they did, the pricing was very, very close. I've known AC for years in the community, but only used them on a couple of occasions. I've become a huge fan and will use them again (I have other systems!).

UPDATE: For some reason the above review didn't post from this past April. Sorry! Since then, a few weeks ago, we had Appleton Campbell come out to address an HVAC issue with an older system. Seth came out and was outstanding. Like all their staff, he was extremely professional and friendly. He answered my many questions patiently and addressed the issue successfully. I feel confident with all of their HVAC staff. I also want to compliment the office staff - they are outstanding, friendly, responsive and prompt and always update when someone is coming. I also had Appleton Campbell come this week to address an electrical issue and after one inconclusive visit, they sent Stacey who took care of the problem confidently and credited back the fee from the first visit. They always seem to backup their work and make things right. They are not the cheapest but have very professional, safe and confident staff. They schedule promptly as necessary (even moving around prior appointments, follow-up well, come when they are scheduled, back up their work and are exceedingly professional, Thanks AC!