Sonja Y

Review of BorrowLenses

They use UPS to deliver and even admitted they fig...

They use UPS to deliver and even admitted they fight with UPS on a daily basis and use them because their cheap. UPS outsources their customer service (the reason they're cheap) so if there's a problem with the delivery, then you will easily lose a couple of days from your lens rental. What's worse is that I called BorrowLenses to tell them about my issue, they did nothing about it. Good customer service would be offering me an extra day on my rental since I basically lost 3 days due to their carrier of choice. Will never rent here again.