Sara Hirter

Review of Hawk's Cay Resort, Florida

My new husband and I cannot stop GUSHING over ev...

My new husband and I cannot stop GUSHING over every part of our wedding weekend at Hawks Cay. Jennifer Tacey, her team, and everyone at Hawks Cay truly, truly made it such an incredible experience from the very moment we contacted them. The first time arriving at Hawks Cay we were blown away as soon as we walked in the lobby! It was beautiful and it just felt "right." We were greeted with a card, treats, and champagne! It was such a sweet and perfect gesture...crazy how something so simple can mean so much. We met up with Jennifer later that day and I was so impressed by her knowledge of the property and how she could explain the various options in detail, and how it could all layout to make the perfect day. Of course, we fell in love with everything! We were all in, and I (being a Type-A at times) had a million questions that Jennifer and her team answered with patience and ease. Yes, they deserve a medal for putting up with me.

So, we signed the contract, and we were back at Hawks Cay for our menu tasting. We were again greeted with a card, champagne, and rose petals on our bed! The customer service was insane! Hawks Cay went out of their way to make us feel welcomed and appreciated. The tasting was out of this world! They did an incredible job guiding us through the entire process. The Executive Chef came and met with us, explained what was about to happen, and kindly let us know that we could change anything that we did not like.

Fast Forward a month (and 2 weeks before our wedding) we are being notified of a Category 5 hurricane (Irma) heading straight for the Keys. One of the first calls I received was from Jennifer at Hawks Cay! There was the eye of a category 5 hurricane coming straight to her, and she called me. Talk about customer service. The aftermath was devastating, to say the least, but during this time we were receiving regular updates from Jennifer on Hawks Cay. We were crushed when we heard Hawks Cay wasn't opening for almost a year and decided to try to look at other venues. We looked but nothing compared to Hawks Cay! FINALLY, we rebooked for October 28, 2018!

The Friday before our wedding, we arrive at Hawks Cay and we were treated like A-List celebrities walking onto the red carpet! Everyone knew our story, and everyone was so thankful that we were back! We were greeted by the GM, Food & Beverage Director, Facilities Manager, Senior Director of Catering and Sales, and so many more staff that had heard our story!

On 10/28/2018 we could not have even dreamed up a more perfect day! There was not one cloud in the sky, the weather had cooled down to a beautiful 73 degrees and there was a perfect breeze to keep everyone cool while dancing. Jennifer sent me a wonderful "Happy Wedding Day!" morning text, and the day just went perfectly from there on. I remember my dad and I getting ready to walk down the aisle and me looking out at the ceremony and it was more than I could have ever imagined! There was not one detail left untouched, and I was stunned. The entire night was perfect, the food was delicious, the setup was incredible, the floating lantern send-off was beautiful!

Jennifer, her team, and the ENTIRE Hawks Cay staff went so far above and beyond! I have never experienced such incredible customer service. I am so proud to be able to say that we got married at Hawks Cay!! We will be back at least once a year to celebrate!