89-year-old mother sent me luggage from Japan by E...

89-year-old mother sent me luggage from Japan by EMS. This is the first time, but it was delivered to the wrong place. And he signed a small child and left it. I am out of that time. I was relieved because the familiarity of the face usually delivered me, but this time a different delivery person. I went to other post offices and found out. Eventually, no action was taken until Monday, and contact only from here. I'm a victim. As a result, the resident does not return the luggage using the absence. You can claim compensation, but the one inside is a limited item that can not be purchased again
I feel very reasonable. A rudimentary mistake also told Japanese post office staff that the opened mouth would not be blocked. Also, it is incredible that the inhabitants are not charged with the crime. Japan will be punished for embezzlement. And a nightmare again! It was almost the same today. When I found a postman and asked him to receive a redelivery today, he said he put it in front of the house. Since there is no room, I went to get it in front of a different room. It is likely that anger will explode if there is really once or twice. Is it educated to check elementary addresses and room numbers? Do you do OJT? I feel the level of work is low.