Worst experience I've ever had. We have been tryin...

Worst experience I've ever had. We have been trying to get an MRI approved for my son since July. Mdwise either denies it or says crazy things of why he can't have it approved. They said we need a peer to peer which is where my son's actual Dr. Calls mdwise and speaks one on one with them and explains why he NEEDS MRI done, but yet when my Dr calls she says it keeps going to voicemail and mdwise is not responding to her phone calls. Dr only have so much time. We have had to reschedule MRI 3 times now. I feel like my son's care is being jeopardized. He has does many months of therapy etc yet they still will not help us with this test to see what is causing my son's pain. I usually don't do reviews but this has been ridiculous. When I tried to call mdwise they said there is nothing I can do as a parent that the doctor's office just had to keep calling. I feel hopeless with this situation. I'm an upset and concerned parent. Why be an insurance company and not give the care patients deserve.