I had a birthday party for my son there today. We ...

I had a birthday party for my son there today. We chose the Mega Zone party package which cost me $303.00 for 10 kids from 4-6pm. The package came with a private room but we were not allowed to go in the room until 5pm, we had unlimited drinks but could not get the drinks until we got into our private room. We ordered wings at 4:45, at 5 soon as we got to our private room the waiter comes to collect the money & we never saw her again. 5:40 we are asking for our wings, our party hostess had to find them & they were cold just sitting somewhere. We spoke with the manager got a new batch of wings & the manager Alex said he ll refund our money. 5:25 the kids get ready to do laser tag. My son lost his wristband Before getting a chance to use it becuz it wasn t given until 5:15, they said nothing can be done. Party was over at 6. The manager Alex never returned with our refund, I asked 3 different employees to get him so I can speak with him & Alex never showed up. For $303 I m very disappointed. Oh & they spelled my sons name wrong 3x on EVERYTHING except the email they sent me telling me how much I owe.