James Webster

Review of Hagen Ace Hardware

Just had a bad experience at the Mandarin Ace on S...

Just had a bad experience at the Mandarin Ace on San Jose Blvd. Took my Stihl weed eater back to them to check for about the 5th or 6th time now because it runs rough, cuts out on me, bogs down and hard to start. Granted I have had it for good few years but they can never seem to find the issue with it. Today when I took it back to them for more of same problems and explaining it again and even showing them a video to prove that it s cutting off they laugh and make it sound like it s running normally. This is very unprofessional and I will not buy another Stihl product and especially from this Ace and especially for the money spent for this. I will go to Lowe s in the future!