William Pavli

Review of Cyprus High Commission

Paid for a new passport in November of last year. ...

Paid for a new passport in November of last year. I waited for the lockdown to end and gave them some time to sort out their backlog. Called in to ask for information, was immediately asked to email. I sent an email with my receipt as requested and received no reply.

Have since emailed in multiple times with no response, and after calling them I was told a colleague would deal with it, despite that being the only response I've gotten so far on the phone. The employee then proceeded to hang up on me before I could finish my question, and they never picked up the phone again, letting it ring for 20+ minutes.

I used to think the offices in Cyprus were a little slow with their service, but this is a whole other level. Why have a specific category for passports on the phone, if the only response you can give is to send an email instead so someone else can deal with it?