Helene Jorgensen

Review of Town & Country Movers

Town & Country Movers is the worst combination of ...

Town & Country Movers is the worst combination of incompetent, dishonest and expensive. We hired them for a cross country move after being assured that they did not use subcontractors (NOT TRUE), and were very experienced in handling antiques (NOT TRUE).

Dishonest: 1) We were told that all movers and drivers were hired directly by Town and Country, but at least 3 people involved with our move were subcontractors. 2) We signed up and paid for additional insurance, but when we filed a claim, we were told we did not have insurance as all.

Incompetent: We paid extra money to have antique paintings and furniture special packaged. However, these items were not packaged with other than come paper wrapped around, and were damaged during the move. FOUR other pieces of furniture was also damaged. A porcelain statue arrived in 100+ pieces. One piece of furniture went missing for 6 weeks - and Town and Country put minimal effort into locating it, and it took numerous calls to them to get it back.

Expensive: Town and Country was by far the highest priced movers. In addition we have ended up paying thousand of dollars to replace and repair damaged furniture.