My daughter had out patient surgery Sept 29 2020. ...

My daughter had out patient surgery Sept 29 2020. Since no one is allowed in the hospital during covid 19 times, and after no phone update when they told us to expect it, I called and was connected to the nurse's station in the recovery area. Ramona answered and told us her surgery had JUST started which would have been 2 hours after my daughter told us they were taking her back. I explained that her surgery was scheduled 2 hours earlier and that my daughter told us when they took her back. I asked Ramona to double check and she told me there was nothing else she could do, then rudely hung up on me as I was expressing my concern that she may have the wrong patient or wrong info. I will be calling Ramona's dept head. Ramona needs more training or a different career. We LOVED our surgeon. He'll get a 5 star review. He called me 30 mins later to update us that she was out of a 3 hour surgery. Ramona could have found this info if she cared to. We had been waiting for 4 hours (told us we'd hear in 3 hours), but Ramona had no empathy.