brad chapman

Review of ServPro Constructors

They don t return calls, they were misleading abou...

They don t return calls, they were misleading about repairing the damages they made. They didn t follow their own timelines and procedures that were explained to me. They left my roof leaking and said it was all dry inside when they left (it wasn t raining ) when it rained a week later water was still coming in. They were supposed to fix or tarp the roof but never showed up. They are too busy to get to me is what I was told for the repairs I needed. Even after they asked for 1/2 up front. They also informed me they recorded my call and I was delighted at that. Maybe the corporate HQ will get to listen. Unfortunately they left me hanging after a verbal agreement to put me on the schedule. I was waiting to sign the contract but never got a call back. I chose another company because I had complained and documented the issues. The local Franchise Owner didn t think they could do the work we verbally agreed to and didn t want to move forward. My opinion from my own experience is google search the name of any company with the word complaints following the name. I should have done that myself.