Alecia Vogel

Review of Delta Lodge at Kananaskis, Kan...

The room was clean and in good condition when I ar...

The room was clean and in good condition when I arrived. There was a miscommunication about payment arrangements, which led to a lot of confusion. I felt unsatisfied and frustrated with the customer service I experienced.

[EDIT]: Initially, my review was 3 stars and a lot longer. I was contacted by management shortly after posting and I explained the issues I encountered with the front desk staff. After listening and considering my feedback, they apologized and offered a free one-night stay as an opportunity to make things right, which I accepted. I'll update my review when I make the trip back next year. Until then, I've bumped up my rating to 4 stars because I feel a lot better about how the situation was resolved. The manager I spoke to took my concerns seriously, empathized with me instead of blaming me for the experience I had, and came up with a resolution that I think is fair for both parties. I look forward to giving the Kananaskis Mountain Lodge a second chance.