We just moved into the apartment complex and my ro...

We just moved into the apartment complex and my roommate got her rental car towed.
First of all, she called and asked if there was anything she needed to do and also left a message (documented information) to ensure she didn't need to do anything. She left the message on Thursday during lunch (working hours). No one got back to her. Woke up this morning and her car was gone. Management also had more than enough time to get back to her. She then went to the office And was told "you should have double checked." No, your office should have respond back to your residents needs. This is extremely poor customer service and will be followed up with the proper consequences unless handled properly, via being paid back the $200 needed to pay to get the car back. This is absolutely unacceptable.