Dave Rodwell

Review of The Regent Kuala Lumpur - Four...

A beautiful hotel but lacking in places.

A beautiful hotel but lacking in places.
I have stayed at other Four Seasons hotels prior to this so my expectations were based on the amazing experiences I'd had previously.
Sadly they weren't met fully.

What's good

The staff are attentive and helpful, and the hotel is in a great location next to the KLCC shopping centre in the heart of KL.

Guest rooms are.nice and are large too for a central KL hotel. The bed is so comfy too.

Lots of large open spaces.

The club lounge is lovely and has a deck so you can sit outside while enjoying a drink.
Food and drink in the club lounge is free between 6 and 8pm but also serves breakfast and afternoon tea.
The food in the club is lovely.

Pool area.
Designed for adults with very nice and secluded sunbeds. 18 in total, with 8 of these in the pool.
Very comfy sunbeds with pillows too!

Curate
The buffet in Curate is very extensive and great quality too. The whole experience was beautiful with attentive and friendly staff.

What's not so good

The finish quality of the build is poor in places, and looks to have been finished in a rush. Examples include electrical sockets not fixed to the wall properly, or electrical fixtures not straight with other fixtures.
The beautiful floor tiles in the room are all stained and look like they are pourous, and for a relatively new hotel looks tired.
Cement around the pool paving hasn't been cleaned up by the builders or the housekeeping staff.
In a hotel this new, I would have expected usb ports next to the bed.

Housekeeping
The room was very dusty upon arrival so much so that we could write our names in it. The first days clean fixed that for the main part but it was still not the standard you'd expect.
There was grout on the tiles under the bathroom vanity unit, that had been there since construction.
.

Smoking policy
Upon checking in we were informed that he whole hotel was now non smoking.
None of the staff even tried to stop anyone smoking even at the bar where food was served. Why say it if you don't enforce it? We asked about it but the staff just shrugged it off.

Pool area.
Very small pool deck for a hotel of this size. Heavily frequented by families and unattended children despite being designed for adults.
The 8 sunbeds in the pool aren't much use if you have a mobile phone ,or you have to be very careful not to drop it.
Bathrooms by the pool without any hand towels at 9am, so not being serviced regularly.

All in all a nice place but needs attention to detail to live up to the Four Seasons name