Jan Piet Blok

Review of ATAG Nederland BV

After a week without problems, I had breakfast in ...

After a week without problems, I had breakfast in the cold yesterday morning on Saturday 1 December 2018. Atag boiler did not work again .

Atag wants to send a technician, but if it is not up to the boil, we have to pay. Sounds logical right? Were it not for the fact that an Atag technician has already visited 3 times and the boiler still has the same conditions. Last night when we were celebrating our Sinterklaas party elsewhere, Atag Piet probably visited to put the stove back on hold. Cold homecoming .
Thanks to the Atag warranty, we have no choice but to have a real technician come! No more Atag for us .........

More than a year ago I was allowed to share my experiences with you in connection with the purchase of an Atag boiler and the 'free' supplied thermostat worth 200, which, if you did not buy the copy, turned out to be only 100. to deliver. In the meantime, I am fortunate to have also gained the necessary experience with Atag's service during the warranty period. We are fortunate to have had several malfunctions in both the central heating and the hot water supply in 1 year.
If you call Atag you will be sent from pillar to post.
You are particularly blessed when you meet one of Messrs Beks, ter Kamp or ten Kampe, who have received special training on how to train a customer when they report a malfunction. According to the gentlemen, I am a nag and a liar, who makes up malfunctions and doesn't realize what a great product they have delivered. Faults can be solved by phone at Atag! You don't need a technician for that. By means of a question and answer game it can be established that the fault is not a fault. The cause of the malfunction is not the boiler, but you. You are too stupid to understand the boiler, but you must follow their instructions to fix the fault that is not a fault. Do not give wrong answers and do not keep asking for a technician, because then the conversation will end immediately and you will be left with a faulty boiler.
PS
Do not let yourself be influenced by the reactions on the Atag site itself. They are censored and the "owner" always has the last word

Boiler I36EC ordered from Atag incl. Mounting for 1899 but excl. Thermostat. Value thermostat according to Atag 200. For me that meant a price to pay of 1699. This is higher compared to other providers, but that difference is overcome. However, not 200 but only 100 will be deducted from Atag's account. So finally squeaked