The sales department is phenomenal, no issues at a...

The sales department is phenomenal, no issues at all. I was able to purchase electronically and pick up from out of state. However, the department that handles the title work needs a lot of improvement. My temp tag expired on 05/18. I called our local DMV on the expiration date and was told that they did not have the title work from the dealership. I call the dealership and I'm advised that they just got the paperwork in and would be sending it to my DMV right away. In the meantime I would be overnight mailed a new temp tag. I wait two days for said overnight package but get nothing. I call the dealership back and this time I'm told that the title work was overnight mailed to my DMV but they didn't send the temp sticker as promised. I expressed my frustration, to which I was cold transferred to the head clerk's voicemail. I left a message, never getting a call back. Today (06/09) I call my DMV and find out that they did receive the paperwork from the dealership, but sent it back on 05/26 for being incomplete. I also find out that I'm allowed to trade in my expired out of state temp tag for an in state 40 day tag that I would be required to purchase. By this point I'm extremely frustrated. I have a car that I have been unable to drive for 3 weeks due to expired tags and will continue to be unable to drive unless 1) the DMV receives the paperwork from the dealership or 2) I pay for a new temp tag out of my pocket. None of this seems right to me as I have done nothing wrong, but yet I either can't drive or I have to pay an additional expense. I once again call the dealership and I find out that they have had the paperwork but have not processed it or sent it back to the DMV. I explain that I've been unable to drive the car that I purchased for 3 weeks due to an expired temp sticker and the title work not being complete. At this point I get told that they are "going to work on the title work" and my temp tag is still valid due to COVID. I explain that I was just on the phone with the DMV and in order to get an extension on my temp tag, I would be required to purchase an in state temp tag. I again ask for a new temp tag to be overnight mailed to me along with the tracking number being provided via email or text. I honestly have no faith that I will receive either one of these at this point as it does not appear that the clerks care about taking care of customers.