Laurie Cain

Review of 2015, Inc.

When we picked up our pickup from having a routine...

When we picked up our pickup from having a routine oil change, it smoked out of the exhaust (white & blue smoke). We had it towed back to the dealership & within 2 hours of it being at the dealership, they said to come & get the pickup, the service manager drove it & could not see any smoke. We went back to pick it up, and driving it off the lot it starting smoking again. We didn't even get it 1/2 mile down the road & it smoked. We then drove it back to the dealership & they agreed that something was wrong. The next day they called & indicated that the mechanic and overfilled the oil tank by 1 1/2 cups of oil. They drained the oil, refilled it and said that they drove it around 70 miles with no smoke, no issues. We talked to the service manager & are worried about long-term damage done to our 2020 GMC Sierra truck, just purchased in April 2020. This was our very first oil change in this new truck. Service manager said that he was 99% sure that no long term effects on the engine would be a result of the mechanics negligence. What we are worried about is the catalytic converter, and would like for GMC to extend our warranty on this truck to cover any damage that may have been done at the dealership by a routine oil change. We purchases (2) 2020 vehicles within 4 months from this dealership and feel like they owe us an extended warranty. We drive our vehicles for 10+ years and we plan on having this truck for at least 10 years and do not want it to cause any problems for us down the road. NOTE: I have videos of the amount of smoke that was coming out of the exhaust, if needed. My 2020 Acadia is now due for its first oil change & I am afraid to have the service department perform the oil change due to issues that we had on our truck.