M

MJ Florida Realtor

3 years ago

We drove 6 hours for our Easter break, paying top ...

We drove 6 hours for our Easter break, paying top dollar price for the vacation-period booking but found the property very dated and unappealing. The furniture and other stuff in the unit are surprisingly worn-out and in a rundown state.
I was told it was a unit with a lazy river view but see the attached picture of the view I have, and the rundown condition of the furniture in the unit.
Even the room was not smelly fresh when we entered, nor was it set at a pleasant temperature. Although it was clean.
It's not worth the so-called top Marriot Vacation Package that we were sold and the Gateway price of $1,200+ we paid for this place. (Plus 1,000+ annual Maintenance.)
On entering the unit and seeing the state of the unit, I immediately called guest services to get it addressed, but no one answered. No one has returned my calls so far. So I am sharing this with all potential visitors.
Do check out the unit yourself and make sure it's not a waste of your time and money before you make a non-refundable booking and get disappointed. More importantly, I believe it's a waste of my precious vacation time with my family.
Do look at the pictures of the unit, furniture, patio door handle, kitchen cabinets and take your call.
I haven't had a chance to check out the rest of the property and services yet, but I will update here when I do.
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Update to the earlier review:

We didn't want to waste any more of our precious vacation time holed up in this rundown unit. Since there was no effort by the Marriott/Sheraton staff to address our concerns, we checked out after just two night, even though our 7-night package was non-refundable.

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