Dylan Tate

Review of Cardinal Golf Course

I ve golfed at Cardinal many times over the years ...

I ve golfed at Cardinal many times over the years and based on it s price point, and the quality of the course, I d normally give it 4 or 4.5 stars.

However, the customer service drags the course down. The last time I played there, at the turn the line for food was way too long to stop, so we decided to just get something from the cart. As luck would have it, as we teed off on the 10th hole the cart happened to be approaching us.

We asked if we could get some beers and sandwiches and we re told that we were too close to the club house to be served from the cart. When we asked why that mattered we were told because the clubhouse staff didn t want the cart staff taking their tips .

I understand that there will always be friction when tipping is involved but that should never impact the customer experience. Especially when the club house was far too busy to accommodate us while maintaining pace of play.

And speaking of pace of play, the addition of the in-cart GPS and it s ability to beep when you are, literally, 2 minutes (it actually says this) behind pace is not an improvement. It boggles the mind that someone would design such as system and it not be smart enough to realize that the cart is waiting for 5-10 minutes on every tee box. We actually had a marshal drive over to tell us to speed up. And we mentioned that we had to wait to tee off on every hole and perhaps he should speak to a couple of the groups ahead of us. He told us that the system told them who the slow group was and he was on his way to talk with them. So why are you telling us to pick it up then? We can t go any faster than the group in front of us.

And about that beeping. The GPS seems to beep once every 5 minutes or so. Sometimes it s an ad for COVID-19 protocols, sometimes it s for a $9.99 hat and water bottle deal at the pro shop. But it s always annoying. I saw several people flub shots after the cart beeped while they were swinging and if looks could kill, the course would be littered with the burned out husks of golf carts.

So, in a nutshell, the course is good and well maintained but the customer service really needs to focus on the customer.