Cancelled my subscription with Mweb after 5 years ...

Cancelled my subscription with Mweb after 5 years plus.I have not had a stable internet connection for over 5 days.The last two days I have no internet connection at all. Their call centre staff are not solution orientated.They don't seem willing to assist.Its robotic and scripted service with no solution. There are a few old skool service orientated staff still employed but they are far and few between.Their Fibre sales agent was more interested in making a sale than offering information.Since when does a client have to ask you questions around your product but they quick to send an email with their details so that they can get a sale/ subscriber.
I was happy with the service but I think they missing the client centric touch they had in the past.