David A

Review of Stein Eriksen Lodge Deer Valle...

Bought my wife a gift card to the spa for her birt...

Bought my wife a gift card to the spa for her birthday almost 2 years ago for $149 (the price of what a massage was back then). She used the card once, getting a 30 minute massage which they supposedly charged accordingly.

Now, we decide to spend a weekend in park city and she would like to get a massage. Before booking an appointment she called in and had them look up the balance of the gift card. $55 is what she was told. Upon checking out, the employee was unable to find the account, and the card showed a balance of $6? Not only did the price of their massages go up to $199, but the person who we verified the balance of the card with obviously didn t look it up, or their internal computer system didn t keep track of money longer than 2 years.

Either way, because of the way my wife was treated at the desk and their lack of ability to keep track of my money, I will not be purchasing another massage or room package here again, especially in the form of a gift card.