Sail Boat Review of JW Marriott Desert Springs Res...
Great atmosphere. Has a Starbucks inside, but it c...
Great atmosphere. Has a Starbucks inside, but it closes EARLY! Has a great bar area!!! Rooms and bathrooms nice and roomy. Parking seems a bit disorderly. Not enough handicap spaces.
To further elaborate, I was told by a guest I was going to visit there that they went to get me a parking pass and they were told it did not matter and there was no monitoring of parking.
When I got there, all handicap was full except for one unmarked space, near handicap and 20 Minute Parking. Who needs 20 minutes at a hotel?? So I parked in the unmarked space. Unmarked spaces can't be enforced.
Because it was night and dark, I wanted to make sure there wasn't any signs I missed. I did not want to be towed. So I called from a hotel phone and spoke to a young, unsure sounding male, who told me that even unmarked that is ALL 20 Min Parking and I would receive a fraction (fine) from Loss Prevention. I explained all the Handicap Parking was full and I could not walk far. He stated I needed to park in the parking structure, which is a far walk. I told him if I'm being forced to park over there that the hotel better provide me with a gold cart to bring me back and forth. He said he would have to talk to Loss Prevention. He never asked my name and never stated how he intended to get back with me, THEN hung up. So I had to walk all the way back downstairs from 4th floor and go talk to Valet. I spoke to Nicholas, who told me he was the supervisor and no one would touch my vehicle and I was fine. All that drama from a young employee who gave me hard time. Marriot needs to better train their employees on how to be more helpful to visitors.
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