Do not send or allow your family to be sent here. ...

Do not send or allow your family to be sent here. My family member was placed there by someone after a hospital stay.
The Allen location places NO priority or concern with Family Communication.
Patient rooms have no landlines.

December was the only time I spoke to my Mom, and only because a nurse provided her cellphone for my Mom to use. Further attempts were met with staff confusion on how to transfer the call.
In Feb I signed up my Mom for a cellphone & dropped it off thinking I would be in regular contact again.
She tried to call me on it once, all my returned calls go straight to voicemail. Why is she not allowed to use it and freely call me?
I got through to her a 2nd time in late May when a weekend supervisor let her use his phone, but it was only for a few minutes. And she said another lady had her cellphone. What is going on at this place??

When staff finally contacted me at all, it wasn't to discuss her diagnosis, give me an update on her progress, any new life changes she was having, or put her call through to me. No, It was to collect money.
My expressed concerns & request to discuss financial things with my Mom were met with indifference, & casual dismissal. I was shocked that even the newly installed Director had such a true lack of listening & comprehension skills.
There is no compassion, or empathy or sense of urgency.
Patients are treated as transactions, & upon seeing they are a For-Profit facility, it all made sense.
They certainly DO live up to THAT. Don't be fooled by that "5 Star Facility" rating they brag about on their hold greeting. This is one shady place.